1. Overview

This policy outlines our approach to refunds for software development services and digital products provided by Evolux Labs LLC. We strive to be fair and transparent in all transactions.

2. Custom Development Services

For custom software development projects:

• Refunds are governed by the terms of the applicable statement of work or contract
• Work completed and delivered is generally non-refundable
• Deposits may be partially or fully refundable depending on work already performed
• Cancellations must be submitted in writing
• Any refunds will be calculated based on work completed at the time of cancellation

3. Digital Products

For digital products and subscriptions purchased directly from Evolux Labs LLC:

• Before delivery/access: Full refund available upon request
• After delivery/access: Refunds may be granted within 14 days of purchase if the product is significantly defective or materially different from its description
• Subscriptions: You may cancel at any time. Refunds for partial billing periods are not provided unless required by law

4. Eligible Refund Situations

We will consider refunds in the following situations:

• Duplicate or erroneous charges
• Technical issues preventing access that we cannot resolve
• Product or service materially different from its description
• Service not delivered as agreed
• Unauthorized transactions (subject to verification)

5. Non-Refundable Items

The following are generally non-refundable:

• Completed custom development work that meets agreed specifications
• Digital products after access has been granted, unless defective
• Services already rendered
• Requests made more than 30 days after purchase
• Products purchased during promotional offers (unless defective)

6. How to Request a Refund

To request a refund:

• Email [email protected]
• Include your order/transaction ID or payment reference
• Provide a brief explanation of the reason for your request
• Include any relevant documentation or screenshots

7. Processing Time

• We aim to respond to refund requests within 5 business days
• Approved refunds are processed within 10 business days
• Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account

8. Refund Method

Refunds will be issued to the original payment method used for the purchase. In exceptional circumstances, we may offer alternative refund methods such as store credit.

9. Chargebacks

If you have a concern about a charge, please contact us first before initiating a chargeback with your payment provider. We are committed to resolving issues fairly and promptly. Initiating a chargeback without first contacting us may result in delays and additional complications.

10. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase applies to that transaction.

11. Contact Us

For refund requests or questions about this policy:

Support: [email protected]

Business: [email protected]

Phone: +1 (551) 751-0555

Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States